1. Information We Collect

We collect only the information necessary to provide and improve Ember's services.

Account Information

When you create an Ember account, we may collect:

• Name

• Email address

• Password credentials

• Country or region

• Time zone

• Account preferences

This information is used to create and manage your Ember One Account.

Content You Create

Depending on the Ember products you use, you may choose to create or upload:

• Written stories

• Memories

• Dream journal entries

• Photographs

• Audio recordings

• Video recordings

• Documents

• Family information

• Travel memories

• Reflections

• Other personal content

This content remains yours.

We process this information only to provide the features you choose to use.

Usage Information

We may collect limited technical information about how Ember is used, including:

• Device type

• Browser type

• Application activity

• Feature usage

• Error logs

• Performance information

This information helps us maintain and improve the Ember platform.

Payment Information

If you purchase an Ember subscription, payment processing is handled by our payment provider.

Ember does not store your complete credit card information.

We may receive limited billing information such as:

• Subscription status

• Billing plan

• Payment status

• Transaction identifiers

This information allows us to manage your subscription and provide access to the appropriate Ember products and features.

2. How We Use Your Information

We use your information only to operate and improve Ember.

This may include:

• Providing access to Ember products

• Saving and organizing your content

• Processing audio or video recordings

• Generating transcripts

• Providing AI-assisted features

• Managing subscriptions

• Sending service-related notifications

• Providing customer support

• Improving product performance

• Protecting the security of the platform

We do not use your personal stories or private content for advertising.

3. Artificial Intelligence

Some Ember products include AI-assisted features.

AI may help you:

• Organize memories

• Improve writing

• Identify themes

• Generate summaries

• Transcribe recordings

• Explore patterns within your own content

AI-generated suggestions are optional.

You remain in control of your content and decide whether to accept, modify, or ignore AI suggestions.

Ember does not treat AI-generated output as authoritative.

AI is a tool to support reflection and storytelling — not replace it.

4. Your Content

You retain ownership of the content you create within Ember.

This includes:

• Stories

• Memories

• Dreams

• Photographs

• Audio recordings

• Video recordings

• Documents

• Family information

• Other personal materials

By using Ember, you give us permission to process your content only as necessary to provide the services you request.

We do not claim ownership of your content.

5. Sharing and Collaboration

Some Ember products allow you to invite other people to view or contribute to your content.

Examples may include:

• Partners

• Collaborators

• Contributors

• Readers

• Family members

You control who you invite.

You may remove access at any time where the product allows.

People you invite may be able to view or contribute content depending on the permissions you grant them.

You should only invite people you trust.

6. How We Share Information

We do not sell your personal information.

We may share limited information with trusted service providers who help operate Ember.

These may include providers for:

• Cloud hosting

• Payment processing

• Email delivery

• Artificial intelligence services

• Audio or video processing

• Analytics

• Security monitoring

These providers may access information only when necessary to perform services for Ember.

We require service providers to protect your information appropriately.

We may also disclose information if required by law or necessary to protect the safety, rights, or security of Ember or its users.

7. Data Storage and Security

Ember uses industry-standard security practices to protect your information.

These protections may include:

• Encrypted data transmission

• Secure authentication

• Access controls

• Private data storage

• Infrastructure monitoring

• Security logging

• Restricted administrative access

No online service can guarantee absolute security.

However, protecting your information is a core responsibility we take seriously.

8. Data Retention

We retain your information only as long as necessary to provide Ember services or meet legal requirements.

You may request deletion of your account.

When an account is deleted, associated content will be removed according to our data retention procedures.

Some limited information may be retained where required for:

• Legal compliance

• Fraud prevention

• Security

• Financial records

9. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information.

These may include the right to:

• Access your information

• Correct inaccurate information

• Request deletion

• Export your data

• Restrict certain processing

• Withdraw consent

We will honor applicable privacy rights as required by law.

Requests may be submitted through Ember support.

10. Children’s Privacy

Ember is intended for adults and is not designed for children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we learn that such information has been collected, we will take appropriate steps to remove it.

11. International Users

Ember may be used by people in different countries.

Your information may be processed in the United States or other locations where our service providers operate.

Where required, we use appropriate safeguards for international data transfers.

12. Changes to This Policy

We may update this Privacy Policy as Ember evolves.

When significant changes are made, we will update the “Last Updated” date and may notify users through the Ember platform or email.

We encourage users to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how Ember handles your information, please contact us.

Ember

Website: byember.com

Email: hello@byember.com

Privacy Email: privacy@byember.com

Our Commitment

Your stories matter.

Your privacy matters.

Your trust matters.

We built Ember to protect all three.