MLS Frequently Asked Questions
Answers to everyday questions about My Life Story.
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My Life Story is a private place to capture and gather the memories of a life.
You can write memories, record them in your own voice, capture them on video, add photographs, and gradually bring them together into chapters and a book you can return to, share, and carry forward.
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Yes.
You can create your story on your own or share it with a partner. A partner can help build the same story alongside you, with access to the shared memories, chapters, and book.
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No.
Partner collaboration is included on every MLS plan.
If you and your spouse, parent, or family member are working on the same story, only one subscription is required.
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Yes.
You can invite family members, friends, or others as Contributors so they can add memories of their own.
The Free plan includes one Contributor. Premium and Legacy include unlimited Contributors.
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Yes.
You can invite people as Readers, allowing them to experience the story without giving them permission to change it.
All plans include unlimited Readers.
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Yes.
The Free plan gives you a place to begin capturing memories, creating chapters, and building your story. It also includes partner collaboration, one Contributor, unlimited Readers, and basic Ember-AI assistance.
There is no cost to begin.
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Ember-AI is designed to help you work with the memories and stories you have already captured.
It can help you organize, shape, and develop your material while keeping the story and its meaning yours.
Ember-AI supports your voice. It does not replace it.
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Yes. My Life Story is designed as a private place for your memories and stories.
You decide who is invited to your story and what access they receive. Your story is not made publicly available simply because you create it in MLS.
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You do.
Your memories, photographs, recordings, and stories remain yours. Ember provides the tools and place to help you capture, organize, preserve, and share them.
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Yes.
Premium includes PDF export.
Legacy includes print-ready and publishing-ready exports as well as the complete archive package.
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Premium adds more ways to shape and develop your story, including advanced Ember-AI shaping, PDF export, advanced cover design, unlimited Contributors, and enhanced collaboration tools.
Legacy includes everything in Premium and adds print-ready export, publishing-ready formatting, a complete archive package, and long-term preservation tools.
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Legacy Archive is designed around a simple idea: a life story should not require a subscription forever.
After 12 months on Legacy, your story can move into Legacy Archive. Your story remains accessible, your archive remains available, and what you have created remains yours to return to without an ongoing subscription.
Creation features are no longer active while in Legacy Archive.
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Your Premium features remain available through the end of your current paid period.
After that, your account returns to the Free plan. Your existing story and memories remain; features that require Premium are simply no longer available unless you upgrade again.
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Your Legacy features remain available through the end of your current paid period.
If you have not yet qualified for Legacy Archive, your account returns to the Free plan after that period. Your existing memories and story remain available, while Legacy creation and export features are no longer active.
If your story has already moved into Legacy Archive, it remains there without an ongoing subscription.
Need a little help?
If you have a question about using My Life Story, we're here to help.
Product support
Questions about using My Life Story.
Ideas & feedback
Suggestions, thoughts, or feedback about your experience with My Life Story.
feedback@byember.com
Start with one memory
You don't need to know where your story begins or how it will unfold.
Begin with a person, a place, a photograph, a moment, or simply something you remember.
One memory is enough.