Subscription & Billing Policy
Simple. Clear. No surprises.
How subscriptions, billing, renewals, and cancellations work.
Effective August 11, 2026 · Last updated August 11, 2026
Welcome
Thank you for supporting Ember.
Subscriptions help us continue building products that preserve the stories, memories, dreams, and moments that matter most.
This policy explains how Ember subscriptions, billing, renewals, cancellations, and payments work.
We've written it to be clear, straightforward, and transparent so you always know what to expect.
If you ever have questions, we're here to help.
Our Philosophy
We believe subscriptions should be simple.
You should always understand:
what you're paying for,
when you'll be charged,
how to cancel,
and what happens if your subscription changes.
There should never be surprises.
1. Subscription Plans
Ember products may offer free and paid subscription plans.
Each Ember product is designed to meet different needs and may provide its own subscription options, features, and pricing.
Subscription details for each product are described within that product and on the Ember website.
As the Ember ecosystem grows, available plans and features may evolve over time.
Examples of Ember products include:
My Dream Journal
Future Ember products
Please refer to the applicable product for current subscription options and included features.
2. Billing
Subscriptions are billed in advance based on the billing interval selected during purchase.
Depending on the product, billing options may include:
Monthly
Annual
Applicable taxes may be added where required by law.
3. Automatic Renewal
Unless you choose to cancel, subscriptions automatically renew at the end of each billing period.
Renewal ensures uninterrupted access to your subscription benefits.
You may disable automatic renewal at any time before your next renewal date.
4. Managing Your Subscription
You may manage your subscription through your Ember account or the secure customer billing portal.
From there you can typically:
Update payment methods
Change plans
View invoices
Cancel automatic renewal
Review billing history
5. Cancelling Your Subscription
You may cancel your subscription at any time.
When you cancel:
Future renewals stop.
Your subscription remains active until the end of your current paid billing period.
Your account is not deleted.
Your content remains yours.
Once the paid period ends, your account transitions to the features available under your current plan.
6. Refunds
Because Ember subscriptions provide immediate access to digital services, subscription fees are generally non-refundable once a billing period begins.
However, we understand that unexpected situations occur.
Where required by law, or where Ember determines that a refund is appropriate, refunds may be provided at our discretion.
Our goal is always to treat customers fairly.
7. Failed Payments
If a payment cannot be processed, we may:
Retry the payment.
Notify you of the issue.
Request an updated payment method.
Temporarily suspend premium features until payment is successfully completed.
We will make reasonable efforts to help you resolve billing issues before taking any action affecting your subscription.
8. Price Changes
Occasionally, subscription prices may change as Ember grows and new features are introduced.
If a price change affects your subscription, we will provide reasonable notice before the new pricing takes effect.
Price changes do not affect billing periods that have already been paid.
9. Promotional Offers
From time to time Ember may offer:
Free trials
Introductory pricing
Promotional discounts
Pilot programs
Early adopter programs
Educational pricing
Non-profit programs
These offers are subject to the specific terms presented at the time of the offer and may be modified or discontinued.
10. Third-Party Payment Processing
Payments are processed securely by trusted third-party payment providers.
Ember does not store complete credit card information.
Your use of third-party payment services may also be subject to those providers' terms and privacy policies.
11. Questions About Billing
If you have questions about your subscription or believe a billing error has occurred, please contact us.
We'll always do our best to resolve billing questions quickly, fairly, and respectfully.
Contact Us
Ember
Website: byember.com
Support: support@byember.com
Billing: billing@byember.com
Our Commitment
Subscriptions make it possible for us to continue improving Ember while protecting the stories entrusted to our care.
In return, we believe you deserve straightforward pricing, transparent billing practices, and clear communication.
Thank you for supporting Ember and helping us build a place where life's most meaningful moments can be preserved for generations to come.